If you've got a question about your order, our products or our shops, then you should
hopefully find an answer here. If you can't find what you are looking for, please don't hesitate
to email us at contact@dukoreshop.com.
Is DUKORE's full range of products available to buy online?
Currently, we stock over 500 products online, and although this is not the full DUKORE
range, we are constantly looking at updating the online range, so if you cannot find
something you are looking for, please do not hesitate to give us a call.
There is an item missing from my order, what do I do?
We do ask that you utilize the expertise of our artists who work in our Customer Care team
for any product advice or suggestions, as products that have been opened cannot be
returned to us for a refund.
Will the product be the exact colour shown on the website?
We've done our very best to accurately represent the colours of all the products on our
website. We've had all of them professionally photographed to ensure you get the best idea
of what they look like since the usual packaging shots don't tend to do them justice. That
said, it's essential to realize that different computer screens display colours slightly
differently, so some slight changes may be impossible to avoid.
I have completed my order; what happens next?
Within half an hour of completing your order, you should receive an automated order
confirmation email from us with the details of your order. You will receive another email to let
you know when your order has been dispatched from our warehouse. If, for any reason, you
do not receive either of these emails, please do not hesitate to contact us on
+250788344557
How much is shipping?
We calculate the cost of shipping based on your location and the size, weight, and value of
your order. To find out exact shipping costs and options, please add your desired items to
your basket and enter your delivery address.
How can I make changes to an order I've already placed?
We are unable to cancel or make changes to orders after they have been placed. This is
because your order may have already been dispatched from our warehouse.
However, if you would like to amend your order immediately after placing it or have made a
mistake with your order, such as an incorrect delivery address, please write to us at
contact@dukoreshop.com.
My order is being in customs, when will I receive it?
Depending on their value, some international orders are required to go through customs in
their destination country before they are handed to the local post or delivery company to
complete. The customs clearance process varies from country to country and can take some
time to process. It is recommended that you check your local customs office for more
information.
